In the present study, we first analyze and discuss the importance of cited reference retrieve service for the evaluation of scientific and technological achievements in China and its requirement of automation. Then according to the key processes that have been developed to solve problems encountered in cited reference retrieve service by National Science Library, Chinese Academy of Sciences, we have analyzed the key needs that will ensure the accuracy of cited reference retrieve service report and introduced the infrastructure and function of this automatic report system. In light of the application practices of the cited reference retrieve service, we further explore and identify novel approaches in order to improve the accuracy, convenience, applicability and efficiency of this service system, and propose new requirements to optimize the system performance. The application effects of this service system have been thoroughly evaluated. Our results strongly suggest that unitizing the optimized system could effectively support the cited reference retrieve service.