Understanding the factors influencing user intention to continue contributing knowledge in social Q&A communities
GUAN Xian; DENG Shengli; Deng Shengli (E-mail: victorydc@sina.com)
2013-09-25
发表期刊Chinese Journal of Library and Information Science
ISSN1674-3393
卷号6期号:3页码:75-90
摘要Purpose: A social question & answer (SQA) community’s long-term sustainability depends on its members’ willingness to stay and contribute their knowledge continuously in the community. This research aims to investigate the critical factors which influence users’ intention to continue contributing knowledge in the SQA community.

Design/methodology/approach: Grounded on information systems (IS) continuance theory, this study put forward a model of the factors that influence SQA community members’ intention to continue contributing knowledge. Survey was conducted to gather data from knowledge contributors of four major Chinese SQA communities (Baidu Knows, Sina iAsk, Soso Ask and Yahoo! Knowledge). By using the partial least squares (PLS) technique, research hypotheses derived from the proposed model were empirically validated.

Findings: Except enjoyment in helping others and knowledge self-efficacy, all other factors including extrinsic reward, reputation enhancement, realization of self-worth, perceived usefulness, attitude towards knowledge contribution, and satisfaction exert significant impacts on users’ continuance intentions in an SQA community.

Research limitations: First, important factors such as the ease of use of information systems which may influence users’ continuance intentions were not investigated in the study. Second, the study sample needs to be enlarged, and users of smaller SQA communities should also be included, to make the results more representative.

Practical implications: This study will help SQA community designers and managers develop or improve incentive mechanisms to attract more people to contribute their knowledge and promote the development of the SQA community.

Originality/value: This study improves the previous research models and puts forward a model of user continuance intention to contribute knowledge in an SQA community. It will extend the understanding of SQA community users’ intention to continue contributing knowledge by distinguishing these users’ different roles and focusing only on knowledge contributors.; Purpose: A social question & answer (SQA) community’s long-term sustainability depends on its members’ willingness to stay and contribute their knowledge continuously in the community. This research aims to investigate the critical factors which influence users’ intention to continue contributing knowledge in the SQA community.

Design/methodology/approach: Grounded on information systems (IS) continuance theory, this study put forward a model of the factors that influence SQA community members’ intention to continue contributing knowledge. Survey was conducted to gather data from knowledge contributors of four major Chinese SQA communities (Baidu Knows, Sina iAsk, Soso Ask and Yahoo! Knowledge). By using the partial least squares (PLS) technique, research hypotheses derived from the proposed model were empirically validated.

Findings: Except enjoyment in helping others and knowledge self-efficacy, all other factors including extrinsic reward, reputation enhancement, realization of self-worth, perceived usefulness, attitude towards knowledge contribution, and satisfaction exert significant impacts on users’ continuance intentions in an SQA community.

Research limitations: First, important factors such as the ease of use of information systems which may influence users’ continuance intentions were not investigated in the study. Second, the study sample needs to be enlarged, and users of smaller SQA communities should also be included, to make the results more representative.

Practical implications: This study will help SQA community designers and managers develop or improve incentive mechanisms to attract more people to contribute their knowledge and promote the development of the SQA community.

Originality/value: This study improves the previous research models and puts forward a model of user continuance intention to contribute knowledge in an SQA community. It will extend the understanding of SQA community users’ intention to continue contributing knowledge by distinguishing these users’ different roles and focusing only on knowledge contributors.
关键词Social Question & Answer (Sqa) Community Knowledge Contribution Continuance Intention Knowledge Contributor
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项目资助者This work is supported by Wuhan University Development Program for Researchers Born after the 1970s.
文献类型期刊论文
条目标识符http://ir.las.ac.cn/handle/12502/6643
专题Journal of Data and Information Science_Chinese Journal of Library and Information Science-2013
通讯作者Deng Shengli (E-mail: victorydc@sina.com)
推荐引用方式
GB/T 7714
GUAN Xian,DENG Shengli,Deng Shengli . Understanding the factors influencing user intention to continue contributing knowledge in social Q&A communities[J]. Chinese Journal of Library and Information Science,2013,6(3):75-90.
APA GUAN Xian,DENG Shengli,&Deng Shengli .(2013).Understanding the factors influencing user intention to continue contributing knowledge in social Q&A communities.Chinese Journal of Library and Information Science,6(3),75-90.
MLA GUAN Xian,et al."Understanding the factors influencing user intention to continue contributing knowledge in social Q&A communities".Chinese Journal of Library and Information Science 6.3(2013):75-90.
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