Understanding trust-related factors affecting citizen adoption of e-government services
ZHAO Li; CHEN Chuanfu; Zhao Li (E-mail: jszjzl@163.com)
2013-09-25
发表期刊Chinese Journal of Library and Information Science
ISSN1674-3393
卷号6期号:3页码:31-43
摘要Purpose: Today, the use of e-government services is still at a low level in China. Based on the understanding that citizen trust is an important factor influencing e-government adoption, this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services.

Design/methodology/approach: The data was collected from an online survey of 182 Chinese users who had more than 3 years’ online experiences of using government websites. Structural equation modeling analysis was used to validate the proposed model.

Findings: Our survey shows that trust in e-government, perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services. The study findings also indicate that citizen trust in e-government is positively associated with trust in government, institution-based trust and perceived usefulness of e-government services.

Research limitations: The survey sampled adults aged from 25 to 35 years old. Such a limited sample group cannot represent all of the population. So a larger sample involving more experienced online users will yield more useful results.

Practical implications: The study results will help government agencies, especially the Chinese government agencies, find ways to improve the Chinese citizens’ trust in e-government and promote their adoptions of e-government services.

Originality/value: Previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government. This study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens’ adoptions of e-government initiatives.; Purpose: Today, the use of e-government services is still at a low level in China. Based on the understanding that citizen trust is an important factor influencing e-government adoption, this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services.

Design/methodology/approach: The data was collected from an online survey of 182 Chinese users who had more than 3 years’ online experiences of using government websites. Structural equation modeling analysis was used to validate the proposed model.

Findings: Our survey shows that trust in e-government, perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services. The study findings also indicate that citizen trust in e-government is positively associated with trust in government, institution-based trust and perceived usefulness of e-government services.

Research limitations: The survey sampled adults aged from 25 to 35 years old. Such a limited sample group cannot represent all of the population. So a larger sample involving more experienced online users will yield more useful results.

Practical implications: The study results will help government agencies, especially the Chinese government agencies, find ways to improve the Chinese citizens’ trust in e-government and promote their adoptions of e-government services.

Originality/value: Previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government. This study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens’ adoptions of e-government initiatives.
关键词E-government Information Resources Trust Adoption Of E-government Services Trust Building Process
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项目资助者This work is supported by the National Social Science Foundation of China (No.: 09&ZD039).
文献类型期刊论文
条目标识符http://ir.las.ac.cn/handle/12502/6640
专题Journal of Data and Information Science_Chinese Journal of Library and Information Science-2013
通讯作者Zhao Li (E-mail: jszjzl@163.com)
推荐引用方式
GB/T 7714
ZHAO Li,CHEN Chuanfu,Zhao Li . Understanding trust-related factors affecting citizen adoption of e-government services[J]. Chinese Journal of Library and Information Science,2013,6(3):31-43.
APA ZHAO Li,CHEN Chuanfu,&Zhao Li .(2013).Understanding trust-related factors affecting citizen adoption of e-government services.Chinese Journal of Library and Information Science,6(3),31-43.
MLA ZHAO Li,et al."Understanding trust-related factors affecting citizen adoption of e-government services".Chinese Journal of Library and Information Science 6.3(2013):31-43.
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