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Title: Understanding trust-related factors affecting citizen adoption of e-government services
Author: ZHAO Li ; CHEN Chuanfu
Source: Chinese Journal of Library and Information Science
Issued Date: 2013-09-25
Volume: 6, Issue:3, Pages:31-43
Keyword: E-government ; Information resources ; Trust ; Adoption of e-government services ; Trust building process
Subject: 编辑出版
Corresponding Author: Zhao Li (E-mail: jszjzl@163.com)
Abstract: Purpose: Today, the use of e-government services is still at a low level in China. Based on the understanding that citizen trust is an important factor influencing e-government adoption, this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services.

Design/methodology/approach: The data was collected from an online survey of 182 Chinese users who had more than 3 years’ online experiences of using government websites. Structural equation modeling analysis was used to validate the proposed model.

Findings: Our survey shows that trust in e-government, perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services. The study findings also indicate that citizen trust in e-government is positively associated with trust in government, institution-based trust and perceived usefulness of e-government services.

Research limitations: The survey sampled adults aged from 25 to 35 years old. Such a limited sample group cannot represent all of the population. So a larger sample involving more experienced online users will yield more useful results.

Practical implications: The study results will help government agencies, especially the Chinese government agencies, find ways to improve the Chinese citizens’ trust in e-government and promote their adoptions of e-government services.

Originality/value: Previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government. This study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens’ adoptions of e-government initiatives.
English Abstract: Purpose: Today, the use of e-government services is still at a low level in China. Based on the understanding that citizen trust is an important factor influencing e-government adoption, this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services.

Design/methodology/approach: The data was collected from an online survey of 182 Chinese users who had more than 3 years’ online experiences of using government websites. Structural equation modeling analysis was used to validate the proposed model.

Findings: Our survey shows that trust in e-government, perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services. The study findings also indicate that citizen trust in e-government is positively associated with trust in government, institution-based trust and perceived usefulness of e-government services.

Research limitations: The survey sampled adults aged from 25 to 35 years old. Such a limited sample group cannot represent all of the population. So a larger sample involving more experienced online users will yield more useful results.

Practical implications: The study results will help government agencies, especially the Chinese government agencies, find ways to improve the Chinese citizens’ trust in e-government and promote their adoptions of e-government services.

Originality/value: Previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government. This study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens’ adoptions of e-government initiatives.
Related URLs: 查看原文
Content Type: 期刊论文
URI: http://ir.las.ac.cn/handle/12502/6640
Appears in Collections:Chinese Journal of Library and Information Science-2013_期刊论文

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Recommended Citation:
ZHAO Li,CHEN Chuanfu. Understanding trust-related factors affecting citizen adoption of e-government services[J]. Chinese Journal of Library and Information Science,2013,6(3):31-43.
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