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Title: Real-time virtual reference service based on applicable artificial intelligence technologies: The début of the robot Xiaotu at Tsinghua University Library
Author: YAO Fei ; JI Lei ; ZHANG Chengyu ; CHEN Wu
Source: Chinese Journal of Library and Information Science
Issued Date: 2011-10-31
Volume: 4, Issue:2, Pages:12-26
Keyword: Virtual reference service ; Smart talking robot ; Self-learning ; A.L.I.C.E.
Subject: 编辑出版
Corresponding Author: Zhang Chengyu (E-mail:zhangchy@lib.tsinghua.edu.cn)
English Abstract:

The adoption of applicable artificial intelligence technologies to library real-time virtual reference services is an innovative experimentation in one of the key areas of library services. Based on the open source software Artificial Linguistic Internet Computer Entity (A.L.I.C.E.) and a combined application of several other relevant supporting technologies for facilitating the use of the current existing library resources, Tsinghua University Library has recently developed a real-time smart talking robot, named Xiaotu, for the enhancement of its various service functions, such as reference services, book searching, Baidu Baike searching, self-directed learning, etc. The operation of Xiaotu is programmed into Renren website (a social networking website), which adds significantly an innovative feature to the modus operandi of the real-time virtual reference service at Tsinghua University Library.

Related URLs: 查看原文
Content Type: 期刊论文
URI: http://ir.las.ac.cn/handle/12502/5404
Appears in Collections:Chinese Journal of Library and Information Science-2011_期刊论文

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Recommended Citation:
YAO Fei,JI Lei,ZHANG Chengyu,et al. Real-time virtual reference service based on applicable artificial intelligence technologies: The début of the robot Xiaotu at Tsinghua University Library[J]. Chinese Journal of Library and Information Science,2011,4(2):12-26.
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