Research on the evaluation of e-service quality in libraries
QI Xianghua; YANG Jingjing; Qi Xianghua (E-mail: yiming@sxu.edu.cn)
2010-10-25
发表期刊Chinese Journal of Library and Information Science
ISSN1674-3393
卷号3期号:3页码:84-93
摘要

Based on the research of theories and practices related to quality evaluation ofelectronic services (e-services) from both home and abroad and through multiple rounds ofsurveys and analyses, this article proposed an evaluation indicator system for Chinese libraries. A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model. Based on the survey data, the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly.

关键词Evaluation Indicator System Electronic Service Quality Quadrant Analysis
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项目资助者This work is supported by the research program of philosophy and social science of Shanxi Province(Grant No. 0705122).
文献类型期刊论文
条目标识符http://ir.las.ac.cn/handle/12502/5377
专题Journal of Data and Information Science_Chinese Journal of Library and Information Science-2010
通讯作者Qi Xianghua (E-mail: yiming@sxu.edu.cn)
推荐引用方式
GB/T 7714
QI Xianghua,YANG Jingjing,Qi Xianghua . Research on the evaluation of e-service quality in libraries[J]. Chinese Journal of Library and Information Science,2010,3(3):84-93.
APA QI Xianghua,YANG Jingjing,&Qi Xianghua .(2010).Research on the evaluation of e-service quality in libraries.Chinese Journal of Library and Information Science,3(3),84-93.
MLA QI Xianghua,et al."Research on the evaluation of e-service quality in libraries".Chinese Journal of Library and Information Science 3.3(2010):84-93.
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