Research on the evaluation of e-service quality in libraries
QI Xianghua; YANG Jingjing; Qi Xianghua (E-mail: yiming@sxu.edu.cn)
2010-10-25
Source PublicationChinese Journal of Library and Information Science
ISSN1674-3393
Volume3Issue:3Pages:84-93
Abstract

Based on the research of theories and practices related to quality evaluation ofelectronic services (e-services) from both home and abroad and through multiple rounds ofsurveys and analyses, this article proposed an evaluation indicator system for Chinese libraries. A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model. Based on the survey data, the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly.

KeywordEvaluation Indicator System Electronic Service Quality Quadrant Analysis
Subject Area编辑出版
URL查看原文
Funding OrganizationThis work is supported by the research program of philosophy and social science of Shanxi Province(Grant No. 0705122).
Document Type期刊论文
Identifierhttp://ir.las.ac.cn/handle/12502/5377
CollectionJournal of Data and Information Science_Chinese Journal of Library and Information Science-2010
Corresponding AuthorQi Xianghua (E-mail: yiming@sxu.edu.cn)
Recommended Citation
GB/T 7714
QI Xianghua,YANG Jingjing,Qi Xianghua . Research on the evaluation of e-service quality in libraries[J]. Chinese Journal of Library and Information Science,2010,3(3):84-93.
APA QI Xianghua,YANG Jingjing,&Qi Xianghua .(2010).Research on the evaluation of e-service quality in libraries.Chinese Journal of Library and Information Science,3(3),84-93.
MLA QI Xianghua,et al."Research on the evaluation of e-service quality in libraries".Chinese Journal of Library and Information Science 3.3(2010):84-93.
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