A discussion of the emotive element of knowledge service practice: An empirical study at the Chinese Academy of Sciences
Ku Liping; Ku Li-Ping (E-mail: lipingku@cityu.edu.hk)
2010-03-25
发表期刊Chinese Journal of Library and Information Science
ISSN1674-3393
卷号3期号:1页码:35-49
摘要

With the arrival of the information age, research activities focused on the practice and approaches of knowledge services are on a marked increase as evidenced in the publications of social sciences. According to a social network analysis on knowledge service related literature, it reveals that information and knowledge workers often fail to take such an important element as the functional role of an emotive engagement into consideration in their study of knowledge services. It has increasingly become an issue of high profile with the rapid development of digital libraries and their web-based knowledge services in China and anywhere else in the world. In order to have a clearer understanding about issues involved in knowledge servicing so as to maximize the effectiveness and efficiency of digital libraries in their knowledge service performance, the author has conducted surveys for seven times on the online information seeking behavior of graduate students at the Chinese Academy of Sciences with such research methods as questionnaires, interviews and natural observations during September 2006-June 2009. The research result has showed the emotive element has an important role in the user's information seeking behavior and in knowledge services practice. Therefore, knowledge services rendered may be more effective by adding the emotiveness-oriented communication element into such practice. This paper recommends that such an emotiveness-oriented communication approach should be carefully studied and factored into libraries' knowledge services practice.

关键词Emotive Engagement Personas Personnel Profile Information Seeking Behavior Digital Library Knowledge Innovation Knowledge Service
学科领域编辑出版
URL查看原文
文献类型期刊论文
条目标识符http://ir.las.ac.cn/handle/12502/5359
专题Journal of Data and Information Science_Chinese Journal of Library and Information Science-2010
通讯作者Ku Li-Ping (E-mail: lipingku@cityu.edu.hk)
推荐引用方式
GB/T 7714
Ku Liping,Ku Li-Ping . A discussion of the emotive element of knowledge service practice: An empirical study at the Chinese Academy of Sciences[J]. Chinese Journal of Library and Information Science,2010,3(1):35-49.
APA Ku Liping,&Ku Li-Ping .(2010).A discussion of the emotive element of knowledge service practice: An empirical study at the Chinese Academy of Sciences.Chinese Journal of Library and Information Science,3(1),35-49.
MLA Ku Liping,et al."A discussion of the emotive element of knowledge service practice: An empirical study at the Chinese Academy of Sciences".Chinese Journal of Library and Information Science 3.1(2010):35-49.
条目包含的文件
文件名称/大小 文献类型 版本类型 开放类型 使用许可
03-35-Ku Liping.pdf(1310KB) 开放获取使用许可请求全文
个性服务
推荐该条目
保存到收藏夹
查看访问统计
导出为Endnote文件
谷歌学术
谷歌学术中相似的文章
[Ku Liping]的文章
[Ku Li-Ping (E-mail: lipingku@cityu.edu.hk)]的文章
百度学术
百度学术中相似的文章
[Ku Liping]的文章
[Ku Li-Ping (E-mail: lipingku@cityu.edu.hk)]的文章
必应学术
必应学术中相似的文章
[Ku Liping]的文章
[Ku Li-Ping (E-mail: lipingku@cityu.edu.hk)]的文章
相关权益政策
暂无数据
收藏/分享
所有评论 (0)
暂无评论
 

除非特别说明,本系统中所有内容都受版权保护,并保留所有权利。