User satisfaction-based quality evaluation model and survey analysis of network information service
LEI Xue; JIAO Yuying; Lei Xue (Email: leixue_wh@163.com)
2009-09-25
Source PublicationChinese Journal of Library and Information Science
ISSN1674-3393
Volume2Issue:2Pages:32-41
Abstract

On the basis of user satisfaction, authors made research hypotheses by learning from relevant e-service quality evaluation models. A questionnaire survey was then conducted on some content-based websites in terms of their convenience, information quality, personalization and site aesthetics, which may affect the overall satisfaction of users. Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.

KeywordNetwork Information Service Evaluation Model User Satisfaction
Subject Area编辑出版
URL查看原文
Funding OrganizationThis work is supported by the Ministry of Education of China (Grant No. 06JJD870006).
Document Type期刊论文
Identifierhttp://ir.las.ac.cn/handle/12502/5339
CollectionJournal of Data and Information Science_Chinese Journal of Library and Information Science-2009
Corresponding AuthorLei Xue (Email: leixue_wh@163.com)
Recommended Citation
GB/T 7714
LEI Xue,JIAO Yuying,Lei Xue . User satisfaction-based quality evaluation model and survey analysis of network information service[J]. Chinese Journal of Library and Information Science,2009,2(2):32-41.
APA LEI Xue,JIAO Yuying,&Lei Xue .(2009).User satisfaction-based quality evaluation model and survey analysis of network information service.Chinese Journal of Library and Information Science,2(2),32-41.
MLA LEI Xue,et al."User satisfaction-based quality evaluation model and survey analysis of network information service".Chinese Journal of Library and Information Science 2.2(2009):32-41.
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