User satisfaction-based quality evaluation model and survey analysis of network information service
LEI Xue; JIAO Yuying; Lei Xue (Email: leixue_wh@163.com)
2009-09-25
发表期刊Chinese Journal of Library and Information Science
ISSN1674-3393
卷号2期号:2页码:32-41
摘要

On the basis of user satisfaction, authors made research hypotheses by learning from relevant e-service quality evaluation models. A questionnaire survey was then conducted on some content-based websites in terms of their convenience, information quality, personalization and site aesthetics, which may affect the overall satisfaction of users. Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.

关键词Network Information Service Evaluation Model User Satisfaction
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项目资助者This work is supported by the Ministry of Education of China (Grant No. 06JJD870006).
文献类型期刊论文
条目标识符http://ir.las.ac.cn/handle/12502/5339
专题Journal of Data and Information Science_Chinese Journal of Library and Information Science-2009
通讯作者Lei Xue (Email: leixue_wh@163.com)
推荐引用方式
GB/T 7714
LEI Xue,JIAO Yuying,Lei Xue . User satisfaction-based quality evaluation model and survey analysis of network information service[J]. Chinese Journal of Library and Information Science,2009,2(2):32-41.
APA LEI Xue,JIAO Yuying,&Lei Xue .(2009).User satisfaction-based quality evaluation model and survey analysis of network information service.Chinese Journal of Library and Information Science,2(2),32-41.
MLA LEI Xue,et al."User satisfaction-based quality evaluation model and survey analysis of network information service".Chinese Journal of Library and Information Science 2.2(2009):32-41.
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