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Title: User satisfaction-based quality evaluation model and survey analysis of network information service
Author: LEI Xue ; JIAO Yuying
Source: Chinese Journal of Library and Information Science
Issued Date: 2009-09-25
Volume: 2, Issue:2, Pages:32-41
Keyword: Network information service ; Evaluation model ; User satisfaction
Subject: 编辑出版
Corresponding Author: Lei Xue (Email: leixue_wh@163.com)
English Abstract:

On the basis of user satisfaction, authors made research hypotheses by learning from relevant e-service quality evaluation models. A questionnaire survey was then conducted on some content-based websites in terms of their convenience, information quality, personalization and site aesthetics, which may affect the overall satisfaction of users. Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.

Related URLs: 查看原文
Content Type: 期刊论文
URI: http://ir.las.ac.cn/handle/12502/5339
Appears in Collections:Chinese Journal of Library and Information Science-2009_期刊论文

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Recommended Citation:
LEI Xue,JIAO Yuying. User satisfaction-based quality evaluation model and survey analysis of network information service[J]. Chinese Journal of Library and Information Science,2009,2(2):32-41.
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