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Title: An empirical study on user satisfaction in relation to those influencing factors for the development of database resources
Author: CHEN Yijin ; CAO Shujin
Source: Chinese Journal of Library and Information Science
Issued Date: 2009-05-20
Volume: 2, Issue:1, Pages:40-61
Keyword: Database ; Digital resource ; Information searching behavior ; User satisfaction ; Technology acceptance model
Subject: 编辑出版
Corresponding Author: Cao Shujin (E-mail: Caosj@mail.sysu.edu.cn)
English Abstract:

In taking into full consideration of the technology acceptance model (TAM), this empirical study has made a few assumptions and also has formulated a model for the study on the level of satisfaction of database users. This research project was conducted by collecting relevant data from library users of five universities. Specifically, it aimed to measure database users' level of satisfaction and tried to find factors affecting these graduate students who are using databases regularly at their university libraries. An analysis of the collected data shows that the level of database users' satisfaction could be directly affected by the database service quality, the easiness of accessing the system and user perceived notion of usefulness of those databases that they use often. This study also found that database users' gender could be a significant factor in their perceived notion of easiness of accessing databases, and also in their perceived notion of satisfaction for their successful information retrieval operations. The frequency of accessing databases by these graduate students has an impact on users' perceived notion of easiness of database access. The users' school classifications could make a significant difference in their perceived notion on the extent of usefulness of a particular database.

Related URLs: 查看原文
Content Type: 期刊论文
URI: http://ir.las.ac.cn/handle/12502/5332
Appears in Collections:Chinese Journal of Library and Information Science-2009_期刊论文

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Recommended Citation:
CHEN Yijin,CAO Shujin. An empirical study on user satisfaction in relation to those influencing factors for the development of database resources[J]. Chinese Journal of Library and Information Science,2009,2(1):40-61.
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