Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia
WU Kewen; ZHU Qinghua; VASSILEVA Julita; ZHAO Yuxiang; Zhu Qinghua (E-mail: qhzhu@nju.edu.cn)
2012-07-20
Source PublicationChinese Journal of Library and Information Science
ISSN1674-3393
Volume5Issue:1Pages:34-50
Abstract

Purpose: Web2.0 has facilitated the emergence of mass collaboration. Being a new model of virtual collaboration, mass collaboration has distinct characteristics such as self-organized voluntary participation and many-to-many communications mechanism. Behind the sparking achievements, mass collaboration systems are suffering from high coordination cost, reflecting intense conflict among the participants. This study explains how conflict interacts with its antecedents (participation and task complexity) and decedent (group performance) related to the mass collaboration process.

Design/methodology/approach: Theoretical model is built upon literatures. Twenty-six measurable items, including social network indices used to reflect conflicts (e.g., density and degree), are extracted from Wikipedia database. The structural equation modeling is used to validate the proposed model.

Findings: Participation increases task complexity, conflict and performance; task complexity and conflict increase group performance, but task complexity decreases conflict.

Research limitations/implications: This study is limited to one mass collaboration platform, other contexts can cause variance in the result. More characteristics of conflict network (e.g., self-loop) should be taken into consideration in future studies.

Practical implications: Conflict management is critical to mass collaboration, and functions that increase the awareness of conflict may motivate users to participant, resulting better group performance.

Originality/value: Few studies have investigated the consequences of conflict in mass collaboration context. Meanwhile, limited number of social network studies build network based on negative link. Moreover, most of extant studies on Wiki are descriptive researches without theoretical model. This study builds a theoretical model and incorporates social network approach to explore the infl uence of conflict.

 

KeywordMass Collaboration Conflict Social Network Wiki Web2.0
Subject Area编辑出版
URL查看原文
Funding OrganizationThis research has been supported by the Chinese Social Science Foundation (Grant No. 10ATQ004), and the Graduate Student Innovation Project of Jiangsu Province, China (Grant No. CX10B_022R).
Document Type期刊论文
Identifierhttp://ir.las.ac.cn/handle/12502/5323
CollectionJournal of Data and Information Science_Chinese Journal of Library and Information Science-2012
Corresponding AuthorZhu Qinghua (E-mail: qhzhu@nju.edu.cn)
Recommended Citation
GB/T 7714
WU Kewen,ZHU Qinghua,VASSILEVA Julita,et al. Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia[J]. Chinese Journal of Library and Information Science,2012,5(1):34-50.
APA WU Kewen,ZHU Qinghua,VASSILEVA Julita,ZHAO Yuxiang,&Zhu Qinghua .(2012).Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia.Chinese Journal of Library and Information Science,5(1),34-50.
MLA WU Kewen,et al."Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia".Chinese Journal of Library and Information Science 5.1(2012):34-50.
Files in This Item: Download All
File Name/Size DocType Version Access License
Wu Kewen.pdf(380KB) 开放获取LicenseView Download
Related Services
Recommend this item
Bookmark
Usage statistics
Export to Endnote
Google Scholar
Similar articles in Google Scholar
[WU Kewen]'s Articles
[ZHU Qinghua]'s Articles
[VASSILEVA Julita]'s Articles
Baidu academic
Similar articles in Baidu academic
[WU Kewen]'s Articles
[ZHU Qinghua]'s Articles
[VASSILEVA Julita]'s Articles
Bing Scholar
Similar articles in Bing Scholar
[WU Kewen]'s Articles
[ZHU Qinghua]'s Articles
[VASSILEVA Julita]'s Articles
Terms of Use
No data!
Social Bookmark/Share
File name: Wu Kewen.pdf
Format: Adobe PDF
This file does not support browsing at this time
All comments (0)
No comment.
 

Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.