Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia
WU Kewen; ZHU Qinghua; VASSILEVA Julita; ZHAO Yuxiang; Zhu Qinghua (E-mail: qhzhu@nju.edu.cn)
2012-07-20
发表期刊Chinese Journal of Library and Information Science
ISSN1674-3393
卷号5期号:1页码:34-50
摘要

Purpose: Web2.0 has facilitated the emergence of mass collaboration. Being a new model of virtual collaboration, mass collaboration has distinct characteristics such as self-organized voluntary participation and many-to-many communications mechanism. Behind the sparking achievements, mass collaboration systems are suffering from high coordination cost, reflecting intense conflict among the participants. This study explains how conflict interacts with its antecedents (participation and task complexity) and decedent (group performance) related to the mass collaboration process.

Design/methodology/approach: Theoretical model is built upon literatures. Twenty-six measurable items, including social network indices used to reflect conflicts (e.g., density and degree), are extracted from Wikipedia database. The structural equation modeling is used to validate the proposed model.

Findings: Participation increases task complexity, conflict and performance; task complexity and conflict increase group performance, but task complexity decreases conflict.

Research limitations/implications: This study is limited to one mass collaboration platform, other contexts can cause variance in the result. More characteristics of conflict network (e.g., self-loop) should be taken into consideration in future studies.

Practical implications: Conflict management is critical to mass collaboration, and functions that increase the awareness of conflict may motivate users to participant, resulting better group performance.

Originality/value: Few studies have investigated the consequences of conflict in mass collaboration context. Meanwhile, limited number of social network studies build network based on negative link. Moreover, most of extant studies on Wiki are descriptive researches without theoretical model. This study builds a theoretical model and incorporates social network approach to explore the infl uence of conflict.

 

关键词Mass Collaboration Conflict Social Network Wiki Web2.0
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项目资助者This research has been supported by the Chinese Social Science Foundation (Grant No. 10ATQ004), and the Graduate Student Innovation Project of Jiangsu Province, China (Grant No. CX10B_022R).
文献类型期刊论文
条目标识符http://ir.las.ac.cn/handle/12502/5323
专题Journal of Data and Information Science_Chinese Journal of Library and Information Science-2012
通讯作者Zhu Qinghua (E-mail: qhzhu@nju.edu.cn)
推荐引用方式
GB/T 7714
WU Kewen,ZHU Qinghua,VASSILEVA Julita,et al. Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia[J]. Chinese Journal of Library and Information Science,2012,5(1):34-50.
APA WU Kewen,ZHU Qinghua,VASSILEVA Julita,ZHAO Yuxiang,&Zhu Qinghua .(2012).Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia.Chinese Journal of Library and Information Science,5(1),34-50.
MLA WU Kewen,et al."Does confict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia".Chinese Journal of Library and Information Science 5.1(2012):34-50.
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