设计符合非用户行为的系统功能,可以增加系统使用率。系统地介绍非用户行为的相关研究,区分非用户的类型,提出非用户行为理论,探讨以临境分析、人物角色和生活实验室来探索非用户行为的方法,可作为改进和提升数字图书馆服务系统的设计工具。Designing system functions to meet the non-user behavior can increase system utilization.This article systematically introduces the relevant studies and non-user types, then proposes the non-user theory, discusses using scenerios analysis, personas and living labortory to hold the non-user behavior. It can be a guideline to enhance and to improve the digital library service system.
