透过追踪自然观察法，研究类型用户们在学习过程中的不同关注面向，以及讨论如何满足他们的信息需求。根据心智地图建立了非正式信息交流渠道的功能、针对机、用户、社群的信息加工模式，以及型人化信息服务模型。结论是图书馆可以透过阅读心智地图来提升信息服务。建议未来综合结构方程式、因子分析、聚类分析、卡方检验、结构化访谈、自然观察法以及心智地图模型来创建与使用型人。By follow-up natural observation, this study presents how different attention aspects between typical users during research process and discuss how to meet their information need. According to the mental map, this work build the functions of informal information communication channels, the model of information added value toward institution, user and community, and the model of personas’ information service. As conclusion, library may improve emotion-driven service by reading those mental maps. It is recommended to creating and using personas in future combined methods by structural equation model, factor analysis, cluster analysis, chi-square, structural interview, nature observation and mental map.
